EVV Hub
(Electronic Visit Verification)
On Call 24/7
1-888-444-4690
Text Us (Preferred)
+1 (844) 436-7197 | Mon.-Fri. 9am - 5pm ET
Business Hours
Mon.-Fri. : 9am - 5pm | Weekends: On Call
Electronic Visit Verification (EVV) is mandated in the state of Pennsylvania.
The 21st Century CURES Act (section 12006) requires providers of Medicaid-funded personal care and home health care services to use Electronic Visit Verification (EVV). All providers were required to begin using EVV effective 01/01/2020.
If you need help getting started with the HHAeXchange+ EVV app or the IVR phone system, please contact the office at 215-745-5555 and someone will help you.
HHAeXchange+ Mobile App
Choose the guide that matches your situation.
I already use the HHAeXchange app
You will be switched to the new HHAeXchange+ app. Your login, schedule, and visit history carry over automatically.
I am new to Aging With Comfort
Download HHAeXchange+, create your account, and connect to Aging With Comfort with the Activation Code we send you. Text +1 (844) 436-7197 to request yours.
Switching to the NEW Mobile App (HHAeXchange+)
Your Step-by-Step Migration Guide
For Caregivers | Quick, Easy, and Your Information Stays Safe
What is happening?
HHAeXchange is upgrading the app you use for work. The old App is being replaced by a new app called HHAeXchange+.
The good news: switching is quick, your information is saved, and you do NOT need to reset your password.
Do I Have to Switch?
Yes, switching is required. When it is your turn to switch, you will have 2 weeks to download and start using the new app.
If you do not switch within 2 weeks, the new app will be turned on automatically, and the old app will no longer work.
When Will I Need to Switch?
You will see a pop-up notification inside your App when it is time for you to switch. This is your signal to get started.
Your agency will let you know when it’s time to start using HHAeXchange+. Until then, continue using your current app as usual.
Look for the New App Available Pop-Up
When you see the New App Available pop-up, tap Start Setup to begin.
Before you start:
- ⚠️ Do not tap Start Setup while clocking in or clocking out. Complete it before your shift starts or after your shift ends.
- 🔐 Have your Apple App Store or Google Play Store password ready.
- ⏰ Make sure you have a few minutes to complete the setup.
Need more time? Tap Remind Me Later. You will have 2 weeks to complete the setup.
Watch this quick migration video to help guide you.
How to Switch: Step-by-Step
Follow these 8 steps to complete your migration. The whole process takes just a few minutes.
- 1Open the HHAeXchange App and log in as usual
A pop-up will appear on your screen asking you to start the setup. - 2Tap “Start Setup”
If you’re not ready yet, tap “Remind Me Later” — but make sure to come back within 2 weeks. - 3Download HHAeXchange+
Go to the Apple App Store or Google Play Store and search for “HHAeXchange+”. Download and install the app.
Note: you will need your App Store or Google Play password to download the app. - 4Choose your language
Select your preferred language from the list. - 5Open HHAeXchange+ and log in
Use the same email address and password you use for the old app. You do NOT need to reset your password. - 6Set up Face ID or fingerprint (optional)
You can enable this for faster login, or skip it if you prefer. - 7Create a 6-digit offline PIN
This PIN lets you clock in and out even when you don’t have an internet connection. Choose a number you’ll remember. - 8Tap Save — you’re done!
Your migration is complete. You can now use HHAeXchange+ for all your work.
Most caregivers complete the migration in under 5 minutes.
Will I Lose My Information?
The following information moves over with you automatically:
- Your login (email and password).
- Your schedule and upcoming visits.
- Your full visit history.
New to Aging With Comfort? Set up HHAeXchange+
Getting started begins with downloading the HHAeXchange+ Mobile App. New caregivers should download from the Apple App Store or Google Play Store, then follow your agency’s onboarding instructions.
Download, Sign Up, and Register
- 1Text or call Aging With Comfort to enroll
Text us (preferred): +1 (844) 436-7197 | Call us: (888) 444-4690
Tell us you want to enroll in the new HHAeXchange+ app. Someone from Aging With Comfort will send your Activation Code by email or text message. You will need it in Step 7. - 2Download the HHAeXchange+ app
Apple App Store · Google Play Store. Include the plus sign in your search. - 3Open the app, select your language, and tap Apply
- 4Tap Sign Up Here
Enter your email address, create and confirm a password, then tap Sign up to create your account. - 5Go to your email inbox and click Verify Email
You will see a message confirming that your email is verified. - 6Click Back to Login
Enter your email address and password, then tap Log In. - 7Enter the Activation Code provided by Aging With Comfort to connect to your account
Complete the registration by filling in the required fields. - 8Enable Biometric ID (optional)
- 9Set up your Offline PIN
How to Download, Sign up, and Register for the HHAeXchange+ Mobile App
Frequently Asked Questions
Your shifts are now located under the icon labeled Schedule.
Your patients are now located under the icon labeled Patients.
No. Use your existing email address and password to log into HHAeXchange+. A password reset is not required.
Search for “HHAeXchange+” in the Apple App Store or the Google Play Store. It is free to download.
Your PIN lets you clock in and out when you do not have an internet connection. You create the PIN yourself during setup, so choose something easy to remember.
That is fine — you can delay the start. Just make sure you complete the setup within 2 weeks of when the pop-up first appeared. After that, the switch happens automatically.
Tap “Forgot Password” on the HHAX+ login screen and follow the instructions. If that doesn’t work, contact your agency and they will help escalate to support.
Aging With Comfort: Text us (preferred): +1 (844) 436-7197 | Call us: (888) 444-4690
No. Once you migrate to HHAX+, CMA will no longer be available. All clocking in/out and visit management happens in HHAX+.
It might. If you work across state lines, let your agency know — they can make sure your migration goes smoothly.
Existing caregivers migrating from the classic app go through the in-app guided migration and keep their existing Mobile ID — no activation code needed. New caregivers registering for the first time use an activation code.
Yes — Offline Mode lets caregivers clock in and out with their PIN even without a connection. GPS is captured on the device itself and syncs automatically once back online.
Need Help?
If you run into any problems while moving to the HHAeXchange+ app, here’s what to do:
- Step 1: Tap “Forgot Password” on the HHAeXchange+ login screen
- Step 2: Contact your agency coordinator if you still cannot access your account — they will assist or escalate to HHAeXchange Support
Aging With Comfort: Text us (preferred): +1 (844) 436-7197 | Call us: (888) 444-4690
You are not alone in this process. Your agency is here to help, and HHAeXchange Support is available if needed.
Additional Resources
Phone (IVR) EVV
If you do not use the HHAeXchange+ app, you can clock in and out by phone through the IVR (Interactive Voice Response) system. When the call is placed, the system checks the number you are calling from and matches it against an accepted phone number for the client.
What if the client does not have a landline?
- Use the HHAeXchange+ app. The app is the preferred way to clock in and out and works from your own phone. See the app instructions above.
- If you cannot use the HHAeXchange+ app, you can request a FOB device from Aging With Comfort. If approved, we will provide one and install it in the client’s home. Text us (preferred) at +1 (844) 436-7197 or call (888) 444-4690.
- If the client already has a FOB installed, you can clock in and out from any phone using the FOB instructions below.
Client has a landline
Call from the client’s home phone and follow the standard clock-in and clock-out steps.
Client has a FOB device installed
Call from any phone, press 3 at the first prompt, and use the codes shown on the FOB.
EVV phone numbers by agency
Select your agency to see the Time and Attendance phone number for your language. You must use the correct number for your agency to clock in and out.
| Albanian | 855-234-9085 |
| Arabic | 855-234-9320 |
| Creole | 855-210-7486 |
| English | 855-234-9070 |
| Farsi | 855-234-9288 |
| Hindi | 833-609-2643 |
| Russian | 833-609-2564 |
| Spanish | 855-234-9078 |
Use the number for your agency and language. Using the wrong number results in a failed EVV.
| English | 866-285-5031 |
| Hindi | 833-609-2885 |
| Russian | 833-609-2873 |
| Spanish | 833-609-2915 |
Use the number for your agency and language. Using the wrong number results in a failed EVV.
| English | 855-506-8472 |
| Spanish | 855-341-5887 |
Use the number for your agency and language. Using the wrong number results in a failed EVV.
Standard phone EVV: Clock In
- 1Dial your agency’s EVV number from the client’s home phone
If you cannot use the client’s home phone, contact your manager to see whether there are other approved EVV phone numbers on record for the client. - 2Press 1 to Clock In when prompted
- 3Enter your Assignment ID
Provided by your agency. - 4Confirm the entry
If you enter your Assignment ID incorrectly, the system prompts you to re-enter it. After several failed attempts, the system stops you from placing an EVV and you must contact your manager. - 5Listen for the confirmation
“Your call has been successfully registered.”
Standard phone EVV: Clock Out
- 1Dial your agency’s EVV number from the client’s home phone
- 2Press 2 to Clock Out when prompted
- 3Enter your Assignment ID and confirm
Refer to the Clock In steps if you have trouble. - 4Enter each Duty ID when prompted
You will hear: “Enter the 2-digit ID number for the first duty performed on the patient.” A Duty ID may be 2 or 3 digits, depending on the agency. If the client refused a duty, enter star (*) followed by the Duty ID. An invalid Duty ID is rejected and you are asked for the next one. - 5Dial 00 (or 000) when all duties are entered
You will hear: “Your Call-Out has been registered successfully. Goodbye.”
Print or save the instructions. One guide covers the phone numbers, standard phone EVV, FOB steps, and the full Duty ID list:
FOB phone EVV
Use these steps when a FOB device is installed in the client’s home. The FOB is pre-registered to the client in HHAeXchange by the IT department. You can call from any phone.
You will enter two numbers from the device: the 6-digit Device ID printed on the front (#1 in the picture), and the 8-digit Passcode that appears on the display when you press the button (#2).
FOB Clock In (Option 3 → 1)
- 1Call the EVV phone number for your agency and language
From any phone. - 2Press 3 to indicate FOB Device confirmation
- 3Press 1 to indicate FOB Clock In
- 4Enter your Assignment ID
Provided by your agency. - 5Enter the 6-digit Device ID
Displayed on the front of the FOB. - 6Enter the 8-digit Passcode displayed on the FOB
Press the FOB button to generate the passcode, then enter it immediately. - 7Listen for the confirmation
“Your call has been successfully registered.”
FOB Clock Out (Option 3 → 2)
- 1Call the EVV phone number for your agency and language
From any phone. - 2Press 3 to indicate FOB Device confirmation
- 3Press 2 to indicate FOB Clock Out
- 4Enter your Assignment ID
- 5Enter the 6-digit Device ID
- 6Enter the 8-digit Passcode displayed on the FOB
Press the FOB button again to generate a new passcode for clocking out. - 7Enter duty codes one at a time when prompted
If the client refused a duty, enter * followed by the Duty ID. If you enter an invalid code, the system will alert you and ask for the next one. - 8Dial 00 (or 000) when all duties are entered
You should hear: “Your Call-Out has been registered successfully. Goodbye.”
The battery may be dead. Contact your manager or Care Management team to have the FOB replaced.
The system will lock you out. Contact your manager immediately to verify your Assignment ID.
Confirm you are entering the correct 6-digit ID from the front of the FOB. If the issue persists, the FOB may not be registered to this client in HHAeXchange. Contact your Care Manager.
Make sure you are pressing the FOB button and entering the code immediately. Passcodes are time-sensitive. Try pressing the button again for a new code.
Hang up and redial the correct number for your agency and language.
EVV Corrections
If for any reason an adjustment to your EVV is needed, an EVV Manual Edit Form must be completed. EVV adjustments include changes to your start or end time, added tasks, or a missed clock in or clock out. EVV Manual Edit Forms are not accepted as a replacement for using EVV, only as a correction to your EVV submissions.